Healthcare practitioners play a crucial role in recovery following compensable injury. Providers have a complex set of interactions with insurers. But how do these interactions affect the providers, and do they have flow-on impacts to the injured person? This ISCRR-supported PhD answers these questions.
The impact that compensation processes have on injury recovery has been a topic of growing research focus. Many studies now show that an injured person will have a slower recovery if they are involved in a compensation claim.
Research to date has focused largely on the impact of compensation systems on injured people. There is much less information on the experiences and behaviours of health practitioners working in compensation systems.
There has also been little quality research evidence regarding the effect of compensation on the therapeutic relationship between a healthcare provider and the injured person.
Ms Elizabeth Kilgour made these issues the focus of her PhD studies.
Supervised by Professor Alex Collie from ISCRR and Dr Agneiszka Kosny from the Monash Department of Epidemiology and Preventive Medicine, Ms Kilgour assessed the relationship between healthcare providers, injured people and the compensation system.
Where to now?
Ms Kilgour's PhD thesis was passed in mid 2015, and multiple journal articles have been published from the thesis.
Her project identifies aspects of the compensation process that had a direct effect on healthcare providers, and as a consequence also impacted on injured persons - as well as those that interfere with the therapeutic relationship.
This study makes multiple recommendations for changes to compensation processes that can improve healthcare provider engagement in compensation processes, and injured worker health and return to work.