On 8 May, Dr Faye Forbes presented with EML at the Self-Insurance Association of Victoria (SIAV) Conference on ISCRR’s recent work evaluating their biopsychosocial claim profiling tool.
EML discussed what motivated them to adopt a biopsychosocial tool approach, the process of creating the tool, and the operational implementation of tool itself, while Dr Faye Forbes outlined the process of ISCRR’s academic review of the tool.
The next steps for EML include combining the expertise of their case managers with the power of cutting-edge technologies such as AI and automation, to focus on the irreplaceable value of human touch in case management. Further evaluation phases with ISCRR are planned, with a process and outcomes evaluation to compare data across EML’s portfolios and business units as the next step.