ISCRR recently partnered with WorkCover Queensland to conduct a best-practice review of the management of mental injury claims.
The research involved the development of a best practice principles framework in managing mental injury claims, based on evidence from published literature and interviews with Subject Matter Experts. A gap-analysis was also conducted with information gained via interviews, including: staff involved in the management of mental injury claims, workers who have lodged a claim, and employers.
ISCRR’s research resulted in a set of practical recommendations that aligned the mental injury claims management process with best practices to ultimately improve outcomes for claimants, staff, and WorkCover Queensland as a whole.